Salon Allure’s Guidelines

Service Guarantee
Product Returns
Gift Certificates
Appointments & Cancellations
Missed Appointments
Bridal Policies

Service Guarantee

Salon Allure prides itself on exceptional services and quality customer care. If for some reason you as a client have a complaint or are not satisfied with a service, Salon Allure’s client policies will help you.

If you have a service completed and are not satisfied please notify the Front Desk coordinator and fill out a client complaint form immediately. A manager will come speak to you if available. If not available at that time, he/she will contact you within 48 hours to talk to you about your complaint.

If a service has been provided, payment will be expected in full at that time.

Salon Allure will only allow 3 days after a unsatisfactory service for a client to call back to talk to the Manager about a service if not satisfied in order to hear the complaint and come to a resolution.

Salon Allure will only issue store credit or like gift certificate amount for any services/products Salon Allure feels is deserving of a refund. Salon Allure reserves the right to enforce corporate policies and make the decision of whether a refund or GIFT CERTIFICATES should be issued due to unsatisfactory service.

Hair Department Services: For hair services, Salon Allure does require the client to come in (within 3 days) so the Hair Department manager and Manager can see the hair physically. As a company we require to see the hair condition ourselves. We will not make a Re-Do scheduled appointment or commitment to any compensation simply over the phone.

If Salon Allure does agree an unsatisfactory service has been performed, Salon Allure will offer a Re-Do with the same Stylist. If this is not possible, the Hair Department Manager (Senior Master Stylist) or another licensed Stylist will re-do the service at no cost to the client. The original service will not be refunded since we are Re-Doing the original service. If you as a client do not show up for the scheduled Re-Do service, Salon Allure will assume you are happy with the original service and have a high satisfaction level.

Salon Allure policy is to Re-Do the hair service because we take pride in our reputation and want to prove we can make mistakes but also correct them to your (paid client) satisfaction.

Salon Allure will only give store credit for any refunds that would be justified or approved by corporate policies. Salon Allure does not give cash, check or credit card refunds for any reason for any services. We will fix the complaint to the clients and Salon Allure satisfaction. Salon Allure will always make a good faith effort to make sure you are happy and satisfied under reasonable circumstances.

Skin, Nail and Massage Services: Salon Allure does require the client to come in so we as a company can talk to you in person to see the condition of the complaint ourselves. We will not make commitments or refunds simply over the phone.

If Salon Allure does agree and decides an unsatisfactory service has been performed, Salon Allure will offer a gift certificate or same service to show good faith at no cost. The original service will not be refunded. Salon Allure will not give cash, check or credit card refunds for any reason for any services. We will fix the complaint to the clients and Salon Allure satisfaction. The original complaint holder must use any refund GIFT CERTIFICATES. It cannot be redeemed by a friend or gifted to anyone else.

Refund Gift Certificates are good for 90 days from date of issue.


Product Returns

Redken and Pureology guarantees each product

Redken – Salon Product Guarantee

Built on the heritage of protein and acid pH, our pioneering research has led to the most advanced products in the professional industry.  Technology is an integral part of every Redken product. We are so sure that you will find Redken products to be the most advanced formula, that we offer consumers a quality assurance money-back guarantee.  If within 4 weeks of the date of purchase you have been exclusively using a Redken product and you are not satisfied with the performance, please follow the instructions below and we will provide you with a full refund:

  1. Send via aground shipment and postmarked within 4 weeks from date of purchase, the unused portion in its original package along with the original receipts with your purchase price and authorized salon/spa information circled to:
    1. Send via aground shipment and postmarked within 4 weeks from date of purchase, the unused portion in its original package along with the original receipts with your purchase price and authorized salon/spa information circled to:Redken Consumer AffairsPO Box 2007Westfield, NJ 07091-2007
  2. We strive for 100% customer satisfaction. Please indicate the reason why you are returning the product on the back of your official receipt.
  3. To ensure a full refund, you MUST have purchased the product from an authorized salon/spa.  Redken can only guarantee the performance of our products when purchased through an AUTHORIZED salon/spa.  If you have purchased any of our products from any of the following, we CANNOT guarantee that the products are within our standards and therefore will NOT be able to provide you with a refund.

Unauthorized Sales Outlets:

  • Any Mass Retailer
  • Any Mass Discount Store
  • Drugstore
  • Grocery Store
  • Online Purchases from non-L’Oreal Professional Salon Products Websites
  • Products Websites

Please purchase Redken products from salons and spas that can offer you the best service and product recommendations for your hair.  Only products purchased in a salon or spa are guaranteed to perform to our standards.  Thank you for supporting your salon and spa community.

Pureology- THE PUREOLOGY PROMISE

LONGER LASTING HAIRCOLOUR OR YOUR MONEY BACK

We are so sure that you will find Pureology to be the most advanced formula to safeguard your hair colour, that we offer consumers a money-back guarantee. If within 4 weeks of the date of purchase you have been exclusively using a Pureology product and you are not satisfied with the performance or the colour retaining results, please follow the instructions below and we will provide you with a full refund:

  1. Send via ground shipment and postmarked within 4 weeks from date of purchase, the unused portion in its original package along with the original receipts with your purchase price and authorize salon/spa information circled to:
    Pureology Consumer Affairs
    PO Box 2007
    Westfield, NJ 07091-2007
  2. To ensure a full refund, you MUST have purchased the product from an authorized salon/spa. Pureology can only guarantee the performance of our products when purchased through an authorized salon/spa. If you have purchased any of our products from the following, we cannot guarantee that the products are within our standards and therefore will not be able to provide you with a refund.

Unauthorized Sales Outlets:

  • Any Mass Retailer
  • Mass Discount Store
  • Drugstore
  • Grocery Store
  • Online Purchases

Salon Allure will not replace products for this condition due to manufacturer’s policies of hair and skin care companies.

No cash, check, or credit cards will be issued for product returns.

Cancellation Policy: 24 hours in advance of a scheduled appointment under 2 hours in length. 48 hours required for multiple services, packages, 2-hour service or longer and large parties.

These are Salon Allure corporate and client policies. All information and content in this website is the property of Salon Allure and its affiliates. This information cannot be copied, represented or interpreted by anyone else personally or commercially.

Product Returns

Salon Allure will refund will be given in the form of a store credit only. Salon Allure products may be returned if the seal and bottle have not been broken, opened or used. If you have an allergic reaction to a product that you used, purchased and would like to return the product, you must fill out a form (can get from Front Desk Coordinator) and send the form & product to the manufacturer for a refund or replacement. Salon Allure will not replace products for this condition due to manufacturer’s policies of hair and skin care companies.
No cash, check, or credit cards will be issued for product returns.

Gift Certificates

  • GIFT CERTIFICATES purchased are non-refundable after purchase.
  • GIFT CERTIFICATES can be used for products or services or salon gifts.
  • GIFT CERTIFICATES can be used for a dollar amount for the treatment indicated on the GIFT CERTIFICATES.
  • GIFT CERTIFICATES can be gifted to another person if wanted, and then the GIFT CERTIFICATES will be used and zeroed out.

The physical GIFT CERTIFICATES must be presented when checking into Salon Allure at time of service.
GIFT CERTIFICATES will not be used if not physically given to the check in coordinator; you must use some other form of payment if you do not have the GIFT CERTIFICATES with you. You can use it the next time you come in.

Appointments and Cancellations

Salon Allure does not require our clients to pay in advance to schedule appointments. The exception to this policy is for “Special Occasion” or appointments with multiple services, packages or services that take two hours or longer. We will ask for a credit card before we confirm and schedule the appointments for you.  Parties of 4 or more will have an automatic gratuity of 18% added to the credit card. This will be explained when booking large parties (4 or more) with the front desk coordinator.

24 hours in advance of a scheduled appointment under 2 hours in length. 48 hours required for multiple services, packages, 2-hour service or longer and large parties.

Salon Allure does not require our clients to pay in advance to schedule appointments. The exception to this policy is for appointments with multiple services, packages or services that take two hours or longer. We will ask for a credit card before we confirm and schedule the appointments for you. Parties of 4 or more will have an automatic gratuity of 18% added to the credit card. This will be explained when booking large parties (4 or more) with the front desk coordinator.

Missed Appointments

We understand that everyone occasionally has an emergency or something prevents them from coming to their scheduled appointment. Please call whenever possible.

The first no-show is on the house, the second no-show, you will be reminded of our 24 hour cancellation policy, and a credit card will be required to book again. If you do a third no-show, your credit card will be charged the full amount with gratuity without reversal options.

These are Salon Allure corporate and client policies. All information and content in this website is the property of Salon Allure and its affiliates. This information cannot be copied, represented or interpreted by anyone else personally or commercially.

BRIDAL SERVICE POLICIES


We are excited that you have chosen Salon Allure for your special day.
Deposit will be required for scheduling your appointments, the total charge for desired services is necessary to schedule appointments. The balance is required before your wedding day. We have a 72 hour cancellation policy regarding deposits for such occasions, and if we have not received the deposit before the 72 hour window we cannot enforce this policy.

APPOINTMENT SCHEDULING


In order to accommodate service requests and appointment times for your party, it is imperative that arrangements are confirmed with our Coordinators at least 30 days prior to the event. We understand that unforeseen events can happen in the planning of any occasion and we will make every effort to meet your needs. However, our salon services are often booked quite far in advance and changes within 30 days may not be possible, depending on availability. We greatly appreciate your efforts to finalize all service needs early in your planning process.

CANCELLATION/REFUNDS


Clients canceling their appointments 72 hours or more prior to the event will be refunded their entire deposit. Clients canceling appointments without 72 hour notice will receive no deposit refund. No refund will be given for members of the wedding party who miss their appointment the day of the wedding.

RELAXING ENVIRONMENT


Your visit to our salon may be the only time all day you have to relax. We strive to create an atmosphere of tranquil joy for the wedding party. Plan to enjoy this time by avoiding numerous “visits” from relatives, constantly ringing cell phones and unattended children. This is your time, and you deserve it!

Click HERE to download the Bridal Contract.