Salon Policies
No-Show/Cancellation Policy
Cancellation Policy: We ask guests to notify the salon 48 hours in advance of a scheduled appointment. This gives our stylists the opportunity to recover the loss of time and pull someone off their waiting lists. Repeated last minute cancellations will result in the use of the no-show policy.
Deposits: Salon Allure does not typically require our clients to pay in advance to schedule appointments. The exception to this policy is for appointments booked online, appointments with multiple services, or NEW GUEST’S scheduling any color or chemical service.. We will ask for a deposit prior to confirming the appointment, or at time of booking when booking online. If a deposit is not received the appointment may be postponed or cancelled.
Bridal parties and parties of 4 or more will have an automatic gratuity added to their deposit. This will be explained when booking.
When a deposit is collected it is then placed on the guest's account to be used towards the final cost of their appointment. If a guest No-Show’s or cancels with less than the required amount of time the deposit will then be forfeited and used towards the stylists’ loss of time. Deposits are non-refundable if proper notice is not received, however, we will make exceptions on a case by case basis. Refundable deposits will be given in the form of store credit unless otherwise stated and approved by management.
Client No-Show for scheduled appointment: We understand that everyone occasionally has an emergency or something that prevents them from coming to their scheduled appointment. Please call 48 hours in advance whenever possible to cancel appointments. A no-show fee, or deposit may be incurred due to repeat no-shows or last minute cancellations.
Any guest that cancels with less than the required time, or no-shows for their appointment multiple times will be reminded of our cancellation policy and informed that deposits may need to be collected in order to schedule any future appointments, with any stylist.
*Policies in this document do not reflect bridal services. Bridal services and their policies are outlined and explained in Salon Allure, Inc’s Bridal Contract. If you have questions regarding Bridal services please ask our staff to provide a copy of our Bridal Contract.
These are Salon Allure corporate and client policies. For further questions or information please call 256-536-1220.
Salon Allure Service Guarantee
Salon Allure prides itself on exceptional services and quality customer care. If for some reason you as a client have a complaint or are not satisfied with a service, Salon Allure’s corporate and client policies will help you.
If you have a service completed and are not satisfied please notify the Front Desk coordinator and fill out a client complaint form immediately. A manager will come speak to you if available. If not available at that time, he/she will contact you within 48 hours to talk to you about your complaint.
If a service has been provided, payment will be expected in full at that time.
Salon Allure will only allow 5 days after an unsatisfactory service for a client to call back to talk to the Manager about a service if not satisfied in order to hear the complaint and come to a resolution.
Salon Allure will only issue store credit or salon gift certificate amount for any services/products Salon Allure feels is deserving of a refund. Salon Allure reserves the right to enforce corporate policies and make the decision of whether a refund or store credit should be issued due to unsatisfactory service.
Hair Department Services: For hair services, Salon Allure does require the client to come in (within 5 days) so the Hair Stylist and Manager can see the hair physically. As a company we require to see the hair condition ourselves. We will not make a Re-Do scheduled appointment or commitment to any compensation simply over the phone.
If Salon Allure does agree an unsatisfactory service has been performed, Salon Allure will offer a Re-Do with the same Stylist. If this is not possible, another licensed Stylist will re-do the service at no cost to the client. The original service will not be refunded since we are Re-Doing the original service. If you as a client do not show up for the scheduled Re-Do service, Salon Allure will assume you are happy with the original service and have a high satisfaction level.
Salon Allure policy is to Re-Do the hair service because we take pride in our reputation and want to prove we can make mistakes but also correct them to your (paid client) satisfaction.
Salon Allure will only give store credit for any refunds that would be justified or approved by management, per corporate policies. Salon Allure does not give cash, check or credit card refunds for any reason for any services. We will fix the complaint to the clients and Salon Allure satisfaction. Salon Allure will always make a good faith effort to make sure you are happy and satisfied under reasonable circumstances.
Skin, Nail and Massage Services: Salon Allure does require the client to come in so we as a company can talk to you in person to see the condition of the complaint ourselves. We will not make commitments or refunds simply over the phone.
If Salon Allure does agree and decides an unsatisfactory service has been performed, Salon Allure will offer a gift certificate or same service to show good faith at no cost. The original service will not be refunded. Salon Allure will not give cash, check or credit card refunds for any reason for any services. We will fix the complaint to the clients and Salon Allure satisfaction. The original complaint holder must use any refund voucher, store credit, or gift certificate. It cannot be redeemed by a friend or gifted to anyone else.
Refund Gift Certificates are good for 90 days from date of issue.
Product returns: Salon Allure product refunds will be given in the form of a store credit only.
Salon Allure products may be retuned if the seal and bottle have not been broken, opened or used. If you have an allergic reaction to a product that you used, purchased and would like to return the product, you must fill out a form (can get from Front Desk Coordinator) and send the form & product to the manufacturer for a refund or replacement. Salon Allure will not replace products for this condition due to manufacturer’s policies of hair and skin care companies.
No cash, check, or credit cards will be issued for product returns.
Gift Certificates Policies: Gift Certifcate purchased are non-refundable after purchase.
Gift Certificates can be used for products or services or salon gifts.
Gift Certificates can be used for a dollar amount for the treatment indicated on the gift certificate.
The physical gift certificate must be presented when checking into Salon Allure at time of service.
Gift Certificates will not be used if not physically given to the front desk coordinator; you must use some other form of payment if you do not have the gift certificate with you. You can use it the next time you come in.
These are Salon Allure corporate and client policies. All information and content in this website is the property of Salon Allure and its affiliates. This information cannot be copied, represented or interpreted by anyone else personally or commercially.